Terms of service

Welcome to CILAIRE. By accessing our website or placing an order, you agree to the following Terms and Conditions.

1. General

You must be at least 18 years old or use this website under the supervision of a parent or legal guardian. You agree to provide accurate information when placing an order.

2. Products and Pricing

All products are subject to availability. Prices are displayed in Indian Rupees and include applicable GST unless stated otherwise.

We make every effort to display product colours and details accurately. However, minor colour variations may occur due to photography, lighting, or screen settings.

We may update prices or discontinue products without prior notice.

3. Orders

We reserve the right to cancel or refuse an order due to stock unavailability, pricing errors, payment failure, incorrect customer information, or suspected fraudulent activity.

If a prepaid order is cancelled by CILAIRE, the amount paid will be refunded to the original payment method.

4. Payments

Payments are processed through authorised third-party payment providers. CILAIRE does not directly store complete card or banking details.

5. Shipping

Estimated delivery timelines may vary depending on the location, courier availability, weather, public holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery and contact details.

6. Returns, Exchanges and Refunds

Returns, size exchanges, replacements, and refunds are governed by our Return, Exchange & Replacement Policy.

7. Intellectual Property

All CILAIRE logos, designs, photographs, graphics, text, and website content are owned by or licensed to CILAIRE. They may not be copied, reproduced, or used commercially without written permission.

8. Limitation of Liability

CILAIRE will not be responsible for indirect loss resulting from the use of our website or products, except where liability cannot be excluded under applicable law.

9. Changes to These Terms

We may update these Terms and Conditions when required. Any changes will be published on this page.