Shipping policy

At CILAIRE, we aim to deliver your order safely, efficiently, and with clear communication throughout the shipping process.

1. Shipping Coverage

We currently ship orders within India only.

2. Order Processing

Orders are generally processed and dispatched within 1–2 working days after successful order confirmation and payment.

Processing times may be extended during public holidays, high-volume periods, sales, or other unforeseen circumstances.

3. Estimated Delivery

Once dispatched, orders are generally delivered within 7–10 working days, depending on the delivery location and courier availability.

Remote or less accessible locations may require additional delivery time.

Delivery timelines are estimates and may vary due to weather conditions, public holidays, strikes, courier disruptions, operational delays, or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping is complimentary on all orders within India.

There are no additional standard shipping charges added to your order at checkout.

5. Payment and Cash on Delivery

All orders must be prepaid through the payment methods available on our website.

Cash on Delivery (COD) is currently not available.

6. Order Tracking

Tracking information will be shared once your order has been dispatched, where available.

Please allow some time after dispatch for the courier partner to update the tracking status.

7. Delivery Address and Contact Details

Customers are responsible for providing a complete and accurate shipping address, PIN code, phone number, and other required delivery information when placing an order.

If you notice an error in your delivery details, please contact us at support@cilaire.com as soon as possible.

We will make reasonable efforts to assist with address corrections before dispatch. Once an order has been dispatched, changes to the delivery address may not be possible.

8. Delivery Attempts and Failed Delivery

Customers are responsible for ensuring that someone is available to receive the shipment within the delivery partner’s permitted delivery attempts.

If an order is returned to CILAIRE because of an incorrect or incomplete address, customer unavailability, refusal of delivery, or exhausted delivery attempts, the customer will be responsible for the applicable re-shipping charges.

Re-shipping will be arranged after the required re-shipping charges have been paid.

9. Non-Serviceable Locations

In certain cases, a delivery location or PIN code may not be serviceable by our available courier partners.

If this occurs, we will contact you to discuss the available delivery options. If the order cannot reasonably be delivered, the prepaid order amount will be refunded to the original payment method.

10. Lost or Damaged Shipments

If your shipment is lost in transit or arrives damaged, please contact us at support@cilaire.com with your order number and the relevant details.

For damaged shipments, clear photographs or videos of the product and packaging may be required for verification.

After verification, eligible cases will be handled in accordance with our Refund Policy.

11. Size Exchanges and Reverse Shipping

Please refer to the size guide available on our product pages before placing your order.

One size exchange per order is permitted, subject to the conditions stated in our Refund Policy.

Complimentary shipping applies to the original delivery of your order. A nominal reverse logistics and re-shipping charge may apply for size exchanges. The applicable amount, if any, will be communicated before the exchange is processed.

If the product received is damaged, defective, or incorrect, eligible replacement-related shipping costs will be handled by CILAIRE after verification.

12. Order Cancellation

Once an order has been successfully placed and confirmed, it cannot be cancelled.

13. Shipping Support

For questions regarding your shipment or delivery, please contact us at:

Email: support@cilaire.com