Privacy policy
At CILAIRE, we respect your privacy and are committed to protecting your personal information.
1. Information We Collect
When you visit our website or place an order, we may collect your name, email address, phone number, shipping and billing address, order details, and basic website-usage information.
Payment information is processed securely by authorised payment providers. CILAIRE does not directly store complete card or banking details.
2. How We Use Your Information
We may use your information to:
- Process, deliver, and manage your orders.
- Provide customer support.
- Improve our website, products, and services.
- Send order updates and, with your consent, promotional communications.
You can unsubscribe from promotional communications at any time.
3. Sharing of Information
We do not sell or rent your personal information.
Information may be shared with trusted service providers—including payment gateways, website platforms, courier partners, and technology providers—only when necessary to operate our website, fulfil orders, or comply with legal requirements.
4. Data Security
We use reasonable security measures to protect your personal information. However, no online system or method of transmission can be guaranteed to be completely secure.
5. Cookies
Our website may use cookies and similar technologies to operate properly, remember preferences, analyse website usage, and improve your browsing experience.
You may manage cookies through your browser settings.
6. Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information by contacting us.
Certain information may be retained where required for legal, tax, fraud-prevention, or order-record purposes.
7. Policy Updates
We may update this Privacy Policy when required. Any changes will be published on this page with an updated effective date.
Privacy Contact
For privacy-related questions or requests, please contact us at:
Email: support@cilaire.com